Terms and conditions

Orders, prices, and payments

You must be legally able to enter into a purchase agreement and provide accurate billing, contact, and delivery information. Additional age requirements apply to alcohol orders.

Prices, applicable taxes, shipping charges, and any other disclosed fees are shown at checkout or in your approved quote. You authorize charges to the payment method you provide for the agreed order total. Promotions are subject to their stated conditions.

An order acknowledgement confirms that we received your request. Orders remain subject to availability, payment verification, and any applicable alcohol restrictions. We may decline or cancel an order for an error, unavailable product, suspected fraud, or legal restriction and refund amounts collected for items we do not supply. We will not charge an increased price without your agreement.

Products and personalization

Product descriptions identify the contents of your gift. Packaging, presentation, and colors may vary slightly from photographs. If an item becomes unavailable, we may offer a suitable replacement; material changes require your agreement unless you approved substitution terms when ordering.

For personalized or branded gifts, please check the names, messages, artwork, quantities, and delivery information you submit and any proof we provide. You confirm that you have permission to use the materials you supply and authorize us and our production providers to use them to fulfill and support your order. This permission does not grant us a general right to use your logo or recipient information in advertising.

Please review product labels for ingredients, allergens, and care instructions before use. Contact us before ordering if a recipient has a dietary restriction or allergy. We do not promise an allergen-free preparation environment unless expressly stated.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will confirm whether we can accommodate the request. Once preparation, personalization, or shipping has begun, changes may no longer be possible.

Any cancellation charge or nonrefundable custom-production commitment must be disclosed and agreed to as part of your order or project. Nothing in this section limits cancellation or refund rights provided by applicable law.

Shipping and delivery

Available delivery destinations, methods, charges, and estimated timing are shown during checkout or confirmed for your project. A requested arrival date is not a guarantee unless we expressly agree to a guaranteed service. Carrier schedules, weather, and other circumstances can affect delivery.

If we cannot ship within the promised time, we will provide the delay notice, cancellation option, and refund required by applicable law. A carrier delay does not automatically remove rights under an expressly promised delivery guarantee.

Please provide a complete, accurate address and ensure the recipient can receive the gift. Address changes after dispatch depend on carrier availability and any alcohol restrictions. If a shipment is returned because of an incorrect address, refusal, or an unavailable recipient, disclosed outbound shipping charges may be nonrefundable and reasonable return or reshipment charges may apply where permitted by law. We will explain applicable charges before arranging another shipment. These charges do not apply to a return caused by our mistake.

Contact us if a gift arrives damaged, contains an incorrect item, or is missing. Keep the packaging and, where practical, provide photographs so we can investigate and arrange an appropriate replacement or refund. Please do not independently return alcohol; contact us for lawful return instructions.

International delivery is available only when expressly confirmed for the particular order. Customs requirements, import charges, and recipient responsibilities will be addressed in the order arrangements. International delivery of an ordinary gift does not establish that alcohol can be shipped to that destination.

Returns and refunds

You or your gift recipient may contact us within seven days of delivery to request a return for a full refund under our return policy. Please provide the order number and keep the original packaging. We will provide return instructions. If the return results from our mistake, we cover the return shipping cost.

Contact us before sending anything back, especially gifts containing alcohol, food, or personalized items, so we can explain the applicable handling and lawful return arrangements. Any product-specific restriction must have been disclosed when you ordered and remains subject to applicable law.

Approved refunds are returned to the original payment method unless otherwise agreed or required by law. A gift recipient may initiate a return; this does not automatically transfer the purchaser’s refund to the recipient. Processing time can depend on the payment provider. These terms do not limit remedies for defective, damaged, or incorrectly supplied goods.

GiftDrop and Fountain Pro

GiftDrop and recipient-choice services may require the recipient to accept the gift, make a selection, or supply delivery information before fulfillment. The applicable redemption and payment conditions are disclosed with the offer or project agreement.

For standard GiftDrop orders, our published policy provides that if the recipient has not chosen a gift within seven days, the order is cancelled without a charge. Corporate programs may have different conditions expressly agreed in writing.

Recipient-supplied addresses through GiftDrop or Fountain Pro are not shown to the sender or corporate customer. We use them to arrange fulfillment and delivery as described in our Privacy Policy. Recipients are not enrolled in promotional emails or texts merely because they receive a gift.

Alcohol eligibility and delivery requirements also apply when a gift is accepted or selected through these services. A digital gift invitation does not itself authorize delivery of alcohol to an ineligible recipient or destination.

Alcohol purchases and age requirements

The purchaser, intended recipient, and person accepting delivery of a gift containing alcohol must each be at least 21 years old. By ordering or redeeming an alcohol gift, you confirm that you meet the applicable age requirement and that the alcohol is for lawful consumption or gifting, not unauthorized resale.

Age or identity verification may be required before fulfillment. Alcohol shipments require an adult signature from a person age 21 or older and valid identification at delivery. They cannot be left unattended or delivered with a signature waiver. Please choose an address where an eligible adult will be available.

Alcohol cannot be shipped to a post office box or an APO/FPO address. Availability varies by beverage type, destination, applicable licensing, and carrier rules. We may decline or cancel an alcohol order that cannot be lawfully fulfilled and refund amounts collected for items not supplied.

If delivery cannot be completed because an eligible adult is unavailable or identification requirements are not met, the shipment may be returned. The returned-shipment provisions above apply, subject to applicable law.

Alcohol sales and interstate shipping

Fountain sells alcoholic beverages as a licensed New Jersey retailer. Alcohol purchases are made in New Jersey, and title to the alcoholic beverages transfers from Fountain to the purchaser in New Jersey upon delivery to the authorized carrier, to the extent permitted by applicable law.

By requesting shipment, you authorize Fountain to arrange transportation on your behalf through an authorized carrier to the address you provide. You are responsible for complying with requirements that apply to you as purchaser or recipient, including any legally required personal import permissions and quantity limits.

All alcohol orders remain subject to applicable laws in the origin and destination jurisdictions, the selling retailer’s licenses and permissions, and carrier requirements. These arrangements do not authorize a prohibited shipment or transfer responsibilities that the law places on the seller or carrier. Title transfer does not eliminate applicable rights concerning damaged, missing, or incorrectly supplied goods.

Accounts, communications, and website use

Keep your account credentials secure and contact us if you suspect unauthorized use. You may not misuse the website, interfere with its operation, access another person’s account without permission, submit unlawful materials, or use payment methods you are not authorized to use. We may restrict access for fraud, misuse, or legal reasons while honoring outstanding obligations and applicable refund rights.

We may send communications needed to manage orders, gifts, delivery, and customer support. Promotional communications are subject to the choices and permissions described in our Privacy Policy and any separate enrollment terms. Providing a recipient’s contact details does not enroll that person in promotional messages.

Fountain and its licensors own the website’s content, branding, and design, except for materials supplied by customers or other rights holders. You may use the website for its intended shopping and gifting purposes. Other reproduction or commercial use requires permission or another lawful basis. Third-party websites and services have their own terms.

Warranties and responsibility

We provide the website on an “as available” basis and do not guarantee uninterrupted or error-free access. To the extent permitted by law, we disclaim implied warranties concerning website operation. Product descriptions, any express product warranties, our stated return commitments, and rights that cannot legally be excluded remain in effect.

To the extent permitted by law, Fountain is not liable for indirect, incidental, special, or consequential losses arising from use of the website or an order. For other claims, Fountain’s total liability relating to the affected order or service is limited to the greater of the amount you paid for that order or service and $100.

These limitations do not apply to fraud, willful misconduct, gross negligence, personal injury or death caused by negligence, or any other liability that cannot lawfully be limited. They do not reduce refunds or other remedies required by law.

Dispute resolution and arbitration

Dispute Resolution. A party to these Terms and Conditions may not institute a suit at law or equity regarding any dispute, whether directly or indirectly related or collateral to these Terms and Conditions. All such claims or disputes, whether between or among the parties, shall be submitted to arbitration administered by a mutually acceptable arbitrator affiliated with the American Arbitration Association and its rules and guidelines shall apply, or its International Centre for Dispute Resolution, if applicable. Should the parties be unable to agree upon an arbitrator, the arbitrator shall be chosen by a determination of a court of competent jurisdiction. The arbitration proceedings shall be in English. The arbitrator shall have the authority to award any remedy or relief that a court of the State of New Jersey could order or grant. Each party will perform all acts, including the execution and delivery of further documents, as the arbitrator deems necessary or desirable to confirm and carry out the terms of the award rendered. Judgment upon the award rendered by the arbitrator may be entered in any court having competent jurisdiction thereof. The award rendered by the arbitrator in any arbitration is final and binding on the parties. The arbitration award may be appealed to a court of competent jurisdiction solely on the basis that the award was arbitrary or capricious.

Jurisdiction. The User utilizing the Website agrees that the laws of the State of New Jersey shall govern these terms and conditions and any dispute, controversy or claim directly or indirectly related to such Use. Further, the User consents to the jurisdiction of the Superior Court of the State of New Jersey or, if federal jurisdiction exists, at the option of either party, to the jurisdiction of the United States District Court for the District of New Jersey, Newark Vicinage, to seek injunctive relief, compel an arbitration and/or enforce an arbitrator’s award. Any arbitration shall be conducted in Union County, New Jersey. Service of the written notice to initiate the aforementioned arbitration shall be deemed complete when sent either as required by Court procedure or by (a) electronic mail to any of the User’s current or future electronic mail addresses; (b) ordinary mail or ordinary or two-day mail by a commercial carrier, in the event a regular mailing address has been provided by the party upon which service is being effected or is otherwise determined by the serving party; or (c) otherwise in accordance with the laws and procedures of the State of New Jersey. The User agrees that regardless of any statute or law to the contrary, any claim or cause of action by User arising out of or related to use of the Website or any services or goods offered or sold by the Company must be filed within one (1) year after such claim or cause of action arose or be forever barred and therefore the statute of limitations is limited to one (1) year.

Changes to these terms

We may update these terms and will identify the effective date of the revised version and provide notice or obtain agreement where required. The terms agreed to when you place an order govern that order unless a lawful later agreement provides otherwise. Changes do not retroactively alter existing disputes or waive accrued rights.

If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not waive it on another.

Contact and notices

Fountain Greetings, LLC, doing business as Fountain Gifts. Email: [email protected]. Text only: (908) 540-6919.

Mailing address: 25 Madison Ave, Clifton, New Jersey 07011.

Routine questions and requests can be sent by email or text. Formal written notices under these terms may be sent by email with “Legal Notice” in the subject line or delivered to our mailing address, attention: Legal Notices. Notices are effective upon receipt, except where applicable law requires another method or timing. This provision does not replace legal requirements for service of court papers. Contact us for return instructions before sending merchandise to this address.